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Ask Donna Maria

Have a question about, Business, Beauty, or Family Life?

Ask Donna Maria


Donna Maria
Creator, Motivator and Entrepreneur
askdonnamaria@webmomz.com

Donna Maria has been called "the essence of entrepreneurship." As a practicing attorney, author and motivational speaker, she is a passionate advocate for empowering women and is a leading voice of inspiration and encouragement for thousands of people around the world.

In 1995, she left her job as an attorney in a Fortune 500 company to devote herself full-time to owning and managing her own aromatherapy retail store in an historic district near her hometown of Washington, DC. While there, she discovered that most customers stopped by, not to purchase aromatherapy products, but to benefit from Donna Maria's unique motivational perspective and to seek her encouragement as they struggled to live out their dreams.

Donna Maria's articles or features have appeared in such periodicals as The Aromatic Thymes, The Aromatherapy Journal, and The Handcrafted Soap Maker's Guild Newsletter. She has been featured or quoted in several publications including Pregnancy Magazine, Self.com, CNNFinancialNews.com, LadiesHomeJournal.com, The Chicago Tribune, The Washington Times, Upscale Magazine and many others.

Now at work on her fifth book, Donna Maria lives with her husband and daughter near Washington, DC where she works from her home office. If you would like learn more about Donna, visit her website here.

 

 

Business

Question: International Biz Grants?
Question: Location, location, location.
Question: Want to start restaurant business.
Question: How can I begin my at home baking business

Question:
Where can I learn more about laws for importing/exporting products?
Question: How can I start selling my own line of cosmetics?
Question: Starting daycare with minimal funding and stay ahead of the competition.
Question: What are the most effective marketing tools?
Question: How can I get organized to start my own home business?

Question: How can I determine if a work at home opportunity is legitimate?
Question: Finding a good lead company
Question: We're Stumped! Where'd our site traffic go?
Question: How can a startup business it's first customers?
Question: Criteria for selecting a good lead company

Beauty
Question: Pore Me: Help my clogged pores
Question: Help, me hair is falling out!


Business

Question: International Grant Funds for New Business?

I live abroad in Germany. I have placed myself in a position where although I am not the owner of the company that employs me, I do have my own section of the business. I need more time and money to make it work. Are their grant funds for women living and working abroad?

DONNA MARIA ANSWERS:

Tracie:

I don't have enough information about your business to comment in detail,
but I don't personally know of any American-sourced small for-profit
business grants for people in other countries, whether they are American or
not.

I would imagine that the US does have some funding or assistance available
for Americans starting businesses abroad. I don't personally know about
them, but a good place to start looking would be the US Small Business
Administration website at www.sba.gov or the US Department of Commerce
website at www.doc.gov. Of course you may find several large companies with
non-profit funding arms for out of country businesses but those would be
available by searching individual companies.

Depending on what you're looking for exactly, you may also be able to find
something by doing a Google search. I did a quick one and found
www.grant-finder.net. I'm not sure it will be helpful to you specifically,
but spending some time researching through Google is always a good bet. If
you have a connection with the American armed forces, the bases in Germany
may also be of help.

Good luck!

dM

Question: Location, location, location...

I'm opening a specialty gift store, next month, and I'm having trouble deciding on a location. Is it better to pay high rent at the most popular strip mall in town, or half as much, at a "fair" location, and maybe spend what I save on advertising?

DONNA MARIA ANSWERS:

Congratulations on your new store!!

I suggest asking some of the other existing merchants around each location and seeing what they think. The ones who are paying a lot of rent are either struggling or glad that the foot traffic makes them a good profit. On the other hand, the ones paying less for rent may still be struggling because they don't have as many customers as they want, even if they do advertise. Find out what their track records are -- why some merchants leave each location is also helpful information to have. You could advertise a lot, but if people don't come to a certain retail area, they just don't come so even if you're paying less rent, you may end up starving for customers anyway.

Another question is to see if there are other specialty gift stores in either area. Why or why not? If there are none, maybe they don't survive there and it would not be a good place for you. Ask those kinds of questions.

If you decide to go to the higher rent area, see if your landlord will cut you any deals. For example, they could start your rent out at a few hundreds dollars a month less than otherwise, and go up to the regular price from there over time. See if they will throw in grand opening signage for you. You might also see if any of the other merchants in the higher rent area will split the cost of holiday advertisements with you.

Finally, if either area has a merchant's association, you should definitely check with them and ask as many questions as you can about both areas. Merchant's associations are excellent sources of information and wherever you decide to lease, if they are an active organization, you should seriously consider joining them.

Good luck!

dM

Question: How can I begin my at home baking business

I just need some direction. I moved from Naperville, Illinois to Madison,
Mississippi and feel totally lost. I have primarily worked out of my home
as a paralegal, court reporter to owning gumball machines and placing them
in various locations. My children are older now and I have more flexibility;
however, I am working full time as a legal secretary in a law firm and want
my independence once more. I just don' t know where to begin. I am a great
baker and can bake anything from cookies (cookie bouquets too) to chocolate
eclairs and apple slices. I have two children in college and one at home
and still need income every month. I would like to start a baking business,
beginning at home, so I can still work at the law firm, get my name out
there and then cut back on the office hours as the business expands. I just
don't know where to begin. I know how to become an LLC, but what do I do
next? I am nervous, but so excited. There is a Cookies by Design located
about 15 miles from me, but there really aren't any bakeries in Jackson, MS
at all. Please lead me in the right direction.

Thanks.

Pauline

DONNA MARIA ANSWERS: Congratulations on your ingenuity and desire to regain your
independence. There's nothing like being in business for yourself as you
know! I'm glad you are a good baker -- that's fantastic and it makes me wish
I lived in your city since I love just about any kind of cookie. But as you
know since you've been in business before, having the talent does not
necessarily mean you're cut out to start and run the business. So, you're in
a good position at the beginning before doing anything to do the most
important thing of all -- PLAN!

One of the first things I suggest is checking with the local branch of the
Small Business Administration to find out what services they offer to start
up businesses. The SBA's website at www.sba.gov is a wealth of information
and you can find your local branch there or in your local phone book.

Whether you use their services or not, you will need a business plan. Your
business plan will provide you with a framework for starting your business.
You will need to address such issues as:

1. how will you bake your products?
2. do you need a registered commercial kitchen to comply with state law?
3. where will you purchase raw materials at the lowest price so you can make
a profit?
4. how much of a profit do you want to make?
5. how will you sell your baked goods -- website, word of mouth, church
bazaars, advertising in local papers?
6. what will make your baked goods unique and different from what people can
get in the grocery store for less money than you'll probably end up
charging?
7. where will you get start up cash? savings account? a small business loan?
a gift from a family member? You'll need money to start your business unless
you want to worry about cash all the time.
8. what will you call your business? Choosing a name that is not already in
use by another bakery is key to building your brand.

Those questions are just the tip of the iceberg. Check www.amazon.com for
books on how to write a business plan and then purchase 1 or 2 of them to
get you started. Also check out www.bizplanit.com for business planning
tips. You should also check www.amazon.com for books on successful people
who have started baking companies. Check baking company websites and read
their start up stories if they posted them there. This will give you
encouragement and inspiration. Visit http://www.mrsfields.com and read the
story of how she started her business in the About Us section. Look for
other small business start up stories in magazines and on the web to get
ideas. I saw this baking company featured in a small business magazine a few
months ago: http://www.cakelove.com

They key with anyone who wants to start a business but does not know where
to begin is to start slowly and not expect miracles early on. If you fail to
plan, you plan to fail, so make sure you plan things out before jumping out
there. The bottom line is to do some research -- seek out people who can
help you locally as well as books and business magazines that would be good
to subscribe to. Spend an hour or so at the magazine rack at a local library
or bookstore in the business section and choose a few that cater to small
business. There are also tons of them on the web.

Good luck!

dM

Question: Want to start restaurant business.

Hi Donna,

My name is Jennifer and I live in Southern California. I would
like to start up a fast food restaurant, however I am unexperienced and have
very little funds. Could you please recommend some books or anything that I
can research on or read so that I do not waste my money on just any
book/materials that will not benefit me.


Thank you sincerely,
Jennifer

DONNA MARIA ANSWERS:

I have never researched starting a restaurant per se, but I'm sure if you
contacted the trade associations representing the restaurant and fast food
industry, they can help you. There's the National Restaurant Association for
starters, and most states probably have chapters that can steer you in the
right direction. www.restaurant.org. They have experts in the industry there
and I'm sure they would be better than me at recommending materials that
won't waste your time. You should also conduct an online search for other
organizations in that industry that could help, plus visit www.amazon.com
and see what restaurant books are out there and read the comments of
readers. They are usually objective and very helpful so you can make
selections that have helped others and are most likely to help you.

Starting a small business in general without any money, especially one that
requires you to either buy or lease space, comply with state inspection and
food codes, hire wait staff, pay unemployment insurance and social security
taxes, get premises liability insurance, purchase or rent tables and serving
utensils, etc., is likely going to be really tough so you are right to
research as much as possible before jumping in.

Good luck!

dM

 

Question: Starting daycare with minimal funding and stay ahead of the competition.

I am a 56 year old Grandmother raising my three grandchildren,
ages 4,9 & 11 years old. I am thinking of moving to a small town
about an hour from Kansas City where I now reside. My sister lives
there now and it is the best thing she could have done for her family.
The problem is the jobs are very few and, of course, they don't pay as
well as the Big city. I thought of Home Day Care, as I did that a few
years ago, but they just opened a large day care center. Would it be
wise to try to compete? I need to start something with VERY minimal startup cost.
It's scary enough moving to another town with 3 kids, but I know I can do this. I just
need some guidance as to what is original enough to "bring to town" with me.
Can you guide me to some resources that would weed out the Get Rich Quick Scams?

Keep on Dancin'
From,
Grannie

DONNA MARIA ANSWERS:

Your message raises at least 3 significant issues:

1. how to deal with competition
2. how to start a business with minimal funding
3. avoiding get rich quick scams

I'll address each below.

1. In your situation, while there is a competing day care center, I can tell you that as the mother of a toddler, the care my daughter would get at a day care center in my area cannot hold a candle to the care she can get in an in-home situation. There are several things that set the in-home environment apart including that there are less children in a home (so less chance of contagious illnesses) and that the in-home scenario more closely resembles a child's environment at home. These are benefits that day care centers cannot compete with. I'm sure there are other differences that you would know of since you have provided day care in the past. So think back to those days ... visit the day care center and see for yourself how effectively you can distinguish your in-home care from what they offer -- and then market that to parents if you decide to go that route.

2. Starting a business with minimal funding is a challenge, no doubt. Even an in-home day care center will require outlays of cash up front for such things are insurance, toys/books/games, first aid kits, blankets, videos, licensing and inspection fees, etc. I strongly advise against starting any business from the ground up with no cash on hand, either from savings or from a small business loan simply because it puts more stress on a business than it needs when it is starting up and already has non-financial stresses to deal with. That doesn't mean it cannot be done, but if cash is available from somewhere, the chances of success increase significantly. In any event, if there's no cash there, but the desire is there, perhaps the best way to go is to start up a venture with a partner who can invest cash while you invest sweat equity, or simply join a reputable network marketing program which has a minimal start up investment fee.

3. The best way to avoid a get rich quick scam is to create a business yourself. Granted, everyone cannot do that, and for many, starting a business using an infrastructure that is already there (such as in network marketing arrangements) is the quickest and most efficient way to generate income. Nevertheless, as you say, there are lots of shysters out there. If you decide not to start a business from scratch yourself, the best way to avoid getting "taken" is to research the details of any company before you start working with them. Get references from others who are satisfied (or not) with the experience, research the financial soundness and history of the company, find out what their future plans are and how you can fit into them. Leave no stone unturned, and if your instincts give you pause, it's probably best to follow them.

... and as you say, Keep On Dancin'!

dM

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Question: Where can I learn more about laws for importing/exporting products?

I am thinking about bringing imported products into my business,
and I need to learn about import/export laws and such. I have searched, and
surfed, and asked around but I just can't find anything helpful. Do you know
of any resources that I could explore that might help me?

DONNA MARIA ANSWERS:

One of the most helpful resources is the Web site for the US Customs Service
at www.customs.gov. There is a lot of information there and if it seems a
bit overwhelming, you might try getting in touch with a Department employee
to see if someone can steer you in a more direct fashion to the regulations
you are looking for. The regulations by the way will vary depending on what
you want to import and in some cases various federal agencies will be
involved.

You can see a listing of Customs Service departments and phone numbers at
this link:
http://www.customs.gov/xp/cgov/toolbox/contacts/headquarters.xml

You might also check with your local US Small Business Administration branch
office to see if they can assist you. You can search for the branch closest
to you at this link:
http://www.sba.gov/regions/states.html.

Good luck!

Donna Maria

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Question: What are the most effective marketing tools?

Hi ~ I am just beginning my home biz venture. I have had my
website for a couple of months now. There seems to be so many ways to
market and I work on it daily. But I was wondering if you could give me some
tips on what you think are the most important/effective marketing tools to
help get me going.

Thanks!
Newbie with big dreams

DONNA MARIA ANSWERS:

You are right! There are so many different marketing tools and there is no
cookie cutter answer to what will work best for your business. To that end,
the most important tip I can provide you about choosing what marketing tools
are right for you is to plan and be thoughtful and well organized. Know your
business and your customer, and choose the tools that work best for both.

Three of the most effective marketing tools for online business are:

1. A Web site. But not just any old Web site. A plain old Web site is not a
good marketing tool. In order for a Web site to be an effective marketing
tool, it must be professionally designed, unique, organized, easy to use,
attractive and functional. Test your Web site regularly to make sure it
lives up to these requirements.

2. A regularly published newsletter targeted to your particular market,
which contains unique and well-written content. This ensures that you remain
in constant contact with your customers and helps generate sales. An online
newsletter does not have to be daily or even weekly to be "regular". A
monthly newsletter is fine so long as it's published monthly at the same
time (i.e., the first Monday of the month or whatever) and is of interest to
your readers.

3. A set of coordinated and polished marketing materials, including business
cards, company profile, photo(s) of products, customer testimonials and
things of that nature which can be used as a press or media kit to gain
increased attention for your business.

Again, there's no cookie cutter answer, but starting with these 3 tools
should give most any online business a great start. You can refine things as
you go, tweaking your tools until you create just the right framework that
works best for you and your business.

Good luck!
dM

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Question: How can I start selling my own line of cosmetics?

I am a freelance makeup artist. Now, I've started making soaps and
toiletries at home and am very passionate about it. I really want to make a
business out of it, but I'm not sure where to start. What I dream of doing
is having my own line of makeup. I'm slowly learning how to make makeup
products at home, but how do I go about starting a line? I know other
companies started out of their kitchen (like Burt's Bee's) but how do you
begin selling and how do you get where you can correspond with a lab to get
it manufactured? I know I could come up with great and unusual products and
packaging, but not just with what i have in my kitchen! It seems so
unreachable! Please HELP!

Signed,
Make Up Biz Owner Wannabe

DONNA MARIA ANSWERS:

How excited you must be to have found a new passion! I share your passion so
I truly understand what it's like to feel overwhelmed at getting started.
The first and most important thing you need to do, however, is slow down and
not be in a hurry. That more than anything can put you out of business
before you even start. After that, relax and gather your thoughts, put
together a plan, learn all you can about the industry and then move forward
when you have prepared yourself. Here are some things to do to begin:

1. Familiarize yourself with the FDA's cosmetics regulations. You can find
them at the FDA's Web site at this link:
http://www.fda.gov. You'll see a link to "Cosmetics" on the home page. These
are not the only regulations you need to be aware of, but they are a
significant part of what any cosmetics company must know. Your state may
also have a cosmetics law that you need to be aware of. Learn about
preservatives as well.

2. Decide what business structure you want. Do you want to incorporate? Do
you want to be a sole proprietorship? You can contact your state government
for details about how to set up your business in your state. Select a
business name and make sure you think about trademarking it. Also, be sure
that you can get a Web site with a domain name that you want for your
business to identify your online presence.

3. Purchase and maintain products liability insurance which you can get
through certain trade organizations including The Handmade Beauty Network
(http://www.handmadebeauty.com). There are lots of resources at that Web
site and you can join once you start your business.

4. You'll want to make sure you are buying your supplies at the lowest
prices possible. You can find suppliers at www.mangobutter.com. Then, you'll
need to set your prices in a way that covers your costs, plus makes you some
profit.

There are lots of other things you'll want to do to get started but the
above are really good places to start. There are lots of basic business
planning books you can buy at www.amazon.com including The Complete Book of
Business Plans by Hazelgren.

Good luck!

dM

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Question: How can I get organized to start my own home business?

Dear Donna Maria,

I have some ideas for a home based business, but
I don't know how to start. Can you please help me?

Signed,
Aspiring Home Biz Owner

DONNA MARIA ANSWERS:

Dear Aspiring Home Biz Owner,

Since your question is general, I'll start by saying that if you
have some ideas for any kind of business (home-based or not),
the first thing to do is to get them down on paper and start
preparing a business plan. Include everything you can think
of about your business:

what is your business
what service do you provide
who are your competitors
how will you compete with them
where will your start up cash come from
will you have a Web site
how will you sell your product or service
how will you advertise
how will you price your products/services
will you have partners and/or vendors or will you be doing everything yourself

These are just some questions to start with. Once you start
answering them, you'll be on your way to preparing a business plan
and then you can start your business. For more information about
business planning, you can visit www.bizplanit.com.

Good luck!

Donna Maria

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Question: How can I determine if a work at home opportunity is legitimate?

I am an at-home mom. I really want to work and be able to stay
home with my daughter. I think that I have found a CAREER that I want to go
into. What are the steps that I can take to make sure that it is a
legitimate business? AND how can I convince my husband that this is a good
choice?

Desiree

DONNA MARIA ANSWERS:

Dear Desiree,

As an at home mom, I can relate to your questions first hand! I don't know
what career you have decided on so it's hard to answer your questions
specifically without more details. Nevertheless, here are some general tips
on making sure something qualifies as a legitimate business:

1. Ask for references from people already in the business. There's nothing
like first hand experience to give you an idea of what it would be like for
you.

2. Ask to see a coy of any contracts you would have to sign to become
involved in the business ahead of time. Ask about time commitments,
financial commitments, etc., so there are no surprises. Read any contracts
carefully to make sure you can meet its terms and ensure ahead of time that
you would get the benefit of your bargain too.

3. Investigate the track record of the company owners. Do they have a
longstanding interest in the industry or is the venture just a fly by night
money making venture for them? How much money do they make? What do they do?
What is their reputation in the industry, whatever it is? How healthy is the
business itself, considering our poor economy at this time?

As for "convincing" your husband, let me suggest that you look at it a
different way. Since you don't know whether the business is legitimate
yourself, you won't have much luck convincing your husband of anything yet.
Don't let your excitement and anxiety about starting a new career make you
put the cart before the hors. Educate yourself first. Convince yourself
first that this is the business for you. Once you have a solid basis upon
which to base your decision that this is the best thing for you, then
educate your husband about why it's also the best thing for your family. Ask
him for his input and suggestions. You'll probably fare better approaching
it that way than with the preconceived notion that you have to "convince"
him of your position.

Finally, a consideration for yourself as a mom. If you are the primary
caregiver for your children and you don't have any help during the day, is
this a business you can do well and still provide your children with the
attention they need? If not, one will suffer and it would probably be the
business. So if you decide to go into this career, try to arrange for some
help a few hours a week so you can concentrate on growing your business
during some uninterrupted stretches of time.

Good luck!!

dM

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Question: Finding a good lead company

One of the most difficult things is sorting through the different lead
companies. Can you recommend a credible lead company?

Mary Ann

DONNA MARIA ANSWERS:

Dear Mary Ann,

Assuming you're asking about sales leads companies, I cannot recommend a
lead company. Finding the best lead company for you depends on a variety of
factors that I don't know about your business. Here are some questions I
would ask and things I would do before engaging a lead company.

1. Make sure you don't commit to a long term contract initially. Enter into
a short term one and commit to longer if you are pleased with their
services.

2. Always ask to see a copy of their contract and review it carefully before
committing

3. Look for a lead company that charges you for results and not for their
time. In other words, if they charge by the month, that does not guarantee
you anything. Make sure you understand exactly what you are getting for your
money.

4. Make sure the company has expertise in your business area. In other
words, if you own a cosmetics company and are looking for wholesale leads,
make sure that they have expertise in that area.

Best & Success!

Donna Maria

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Question: We're Stumped! Where'd our site traffic go?

Our site, launched 10 months ago by two stay-at-home moms, was getting
20,000 - 30,000 hits a month. And it dropped rather drastically. As did
our sales. What are we to do? Our company is so close to either thriving
or sending us into divorce court. Any suggestions? We have NO advertising
budget as our funds are being depleted daily! Thanks.
Owner of Generous Gems
http://www.generousgems.com/america.thm

DONNA MARIA ANSWERS:

Hello Generous Gems:

It's difficult to answer your question without having some idea about why
your site traffic (and thus sales) dropped so drastically over what seems to
be a short period of time. Opening a new business with NO advertising budget
is risky because if you cannot get the word out, people won't know about
you. However, unless you had an advertising budget at one point, but it has
dried up, you must have done something with no advertising budget at some
prior time in order to get 30,000 hits a month. Whatever that was, I would
be curious to know if it stopped, and therefore, hits and sales dropped.

It's hard for me to say for sure without know more about you, but here are
some tips that have worked for me to increase traffic and sales. These
suggestions do not require an outlay of significant money, but they do
require an outlay of significant time. Time is money, so you will eventually
have to weigh your options and decide that you will invest time OR money in
some sort of advertising plan. Here are some suggestions:

1. Co-Branding. I noticed from your Web site that you work with non-profit
organizations to create jewelry lines reflecting the mission(s) of various
non-profits. You might talk with them about a co-branding effort where both
of you promote each other's efforts. For example, if you developed the
America's Pride Line to honor 9/11 victims and benefit the United Way and
the USA War Victims Fund, Inc., those organizations could publicize that for
you in their newsletters, Web sites or other promotional materials. Now is
the time for that since the media is ablaze with 9/11 recognition events.

2. A Newsletter. Create an online newsletter that you send to your customers
and persons interested in learning more about your jewelry and jewels in
general. I have a good friend who is to jewelry what Meld Marcos was to
shoes. Now and then, she shares interesting information with me about the
formation of natural stones in the earth, etc. It would be of interest to
persons who buy jewelry to get a better understanding of how jewels are
created and also how they are synthetically reproduced. What is a carat? How
do I know I have a good diamond? How were birthstones chosen? How long does
it take a certain stone to form in the earth? Why are diamonds so prevalent
in South Africa and not in Mexico or Holland? What makes pink gold pink?
Interesting tidbits like that would not take long to put together and you
could have a monthly newsletter that promotes your business while also
providing unique content for your readers. You could ultimately sell
sponsorships for the newsletter to generate income. Companies that may be
interested in sponsoring include companies that sell products that
complement jewelry (purses, shoes, scarves, etc.) or other companies owned
and operated by fellow Webmomz.

3. Media Kit. Put together a media kit and send it to magazines and other
publications that cater to readers who would also be interested in your
products. Get to know those magazine editors and find out what their
publication schedule is. Perhaps you could write an article for their
publication in exchange for promotional mentions and/or cash. Create press
releases when you launch new products so that the media will find the
newsworthy interest in your products and activities and tell their readers
about it. Again, the 9/11 line is perfect for this time because everyone is
looking for a 9/11 angle. It may be too late to exploit that at this late
date, but you can keep it in mind for next year and for other events that
inspire you to create new lines.

Good luck!
Sincerely,
Donna Maria

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Question: How can a startup business it's first customers?

Dear Donna Maria,

How can I jumpstart my new business to bring in some work? I have really advertised locally and other places and check any articles I can find to help me. I am having a problem getting work to keep me going. I even did my website myself to save money.

Money is really short and I try so hard. I have created business cards and a brochure which I hand out everywhere. I selected a name I thought would grab their attention and reflect me and my business. I have introduced my business and myself even with letters, enclosing brochures and business cards, especially to new businesses in my area. I am strong on dependability and honesty. But not alot of response has come my way. I am not sure what more to do.

DONNA MARIA ANSWERS:

Thanks for your question, which points out one of the most significant challenges for small business owners: getting new customers. From the information in your message, these things occur to me:

1. Handing Out Business Cards & Brochures "Everywhere."
As they say in the real estate industry, "location, location, location," meaning where do you hand out your marketing materials? If you are not targeting areas where there is a concentration of people needing your services, then you're wasting your time. You need to be giving your marketing materials to people who need your services, which means you have to figure out where they are. Joining the local chamber of commerce may be a good place to start. Attending their monthly networking events will connect you with other small business owners in the area who just might need the extra help, especially if they have downsized and do not have the employees in-house to do the work that you can do for them.

2. Your Slogan - "An Electronic Extension Of Your Business"
This slogan doesn't immediately tell me what you can do for me. Do I need an "electronic extension" for my business? Well, I don't know. Do I need someone to do my newsletter because I don't have time? You bet I do!! I think a slogan that immediately told your customer what you can do for them just might help. Use action words that let businesses know you can save them time and money. Every business owner needs that!

3. Money Is Tight.
Yes, I agree. As a fellow small business owner, I am accustomed to stretching a dollar. On the other hand, the reality is that you have to spend money to make money. If I were in your shoes, I would set aside some resources to engage the services of a consultant who could help you get your message out by choosing the right places to advertise your services. If that's not possible, I would contact the advertising departments in the publications in your area and ask them if they have some reasonably priced space where you can buy an ad in the business section. Maybe they have classifieds or business card size ads that you can afford to buy. They may also be interested in doing a short business feature on your services if you buy an ad with them.

I hope this helps.

Good luck!!

dM

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Question: Criteria for selecting a good lead company

Dear Donna Maria,

What should someone look for when they are selecting a lead
generation company?

DONNA MARIA ANSWERS:

Assuming you're asking about sales leads companies, I cannot recommend a
lead company. Finding the best lead company for you depends on a variety of
factors that I don't know about your business. Here are some questions I
would ask and things I would do before engaging a lead company.

1. Make sure you don't commit to a long term contract initially. Enter into
a short term one and commit to longer if you are pleased with their
services.

2. Always ask to see a copy of their contract and review it carefully before
committing

3. Look for a lead company that charges you for results and not for their
time. In other words, if they charge by the month, that does not guarantee
you anything. Make sure you understand exactly what you are getting for your
money.

4. Make sure the company has expertise in your business area. In other
words, if you own a cosmetics company and are looking for wholesale leads,
make sure that they have expertise in that area.

Best & Success!

Donna Maria

BEAUTY

Question: Pore Me: Help my clogged pores

Dear Donna Maria,

I grew up in the country and was never too big on
taking care of my skin. All I have ever used to
wash my face is just the same soap I shower with.

Lately, I am noticing that I am getting a lot of clogged
pores. What do you recommend for a good daily face cleaning
regiment?

And do you recommend use of daily moisturizers too?

Help this clueless girl to get "in the know" about
facial care.

Thanks!
Kris

ANSWER TO QUESTION:

Dear Kris:

If you have noticed an increase in clogged pores, it could be due to a
change in the way your skin reacts to the environment. That is, it's not
necessarily anything you are doing, it could just a easily be that your skin
is just plain old changing and it's great of you to notice that. You skin
may simply not like to be washed with the same old soap anymore. Also, if
you wear oil-based foundation, this could be contributing to your clogged
pores as well. In that case, I suggest cutting back or finding an oil-free
alternative.

In terms of a daily regimen, it's never too late to get in the habit of
taking care of your skin. It's our first defense against the elements, and
projects either a healthy radiance or a sickly paleness depending on how it
is treated.

I recommend a simple skin care regimen I have followed for years: cleanse,
tone, moisturize. If you like to use soap, cleanse with a gentle handmade
soap. Handmade soap tends to contain more glycerin than many non-handmade
soaps and is frequently also loaded with moisture-rich oils. (Check the
label to be sure.) Toning is critical because after cleansing, the pores are
opened, thus allowing dirt and other debris to become trapped in them. Once
that happens, the pores can become clogged. Toning immediately after
cleansing helps to tighten the pores so that dirt cannot penetrate as
easily. This can decrease the number of blackheads as well. Choose a toner
made with plant extracts like rose water and witch hazel herb and essential
oils like tea tree, lavender, lemon and geranium. Try to avoid toners
containing alcohol because they tend to dry the skin. Finally, after the
skin is cleansed and the pores are closed, apply a moisturizer so that your
skin is hydrated and remains as elastic as possible. The moisturizer will
penetrate the skin, providing a soothing suppleness. Don't forget to dab a
bit of moisturizer around the delicate eye area ... dab, don't rub! If you
select a moisturizer with essentials oils and Vitamins, A, C and E, you'll
be doing your skin a favor because those ingredients contain anti-oxidants
and/or plant chemicals that help support the skin's natural structure.

If your skin tends toward oiliness, apply a lighter application of
moisturizer than if your skin is more on the dry side.
If you spend much of the day outside, a moisturizer with a sunscreen added
can also be a plus.

I am a firm believer that a woman does not have to be a professional
skin care specialist in order to manage her own skin. However, from
experience, I also believe that the occasional facial treatment and analysis
by a qualified skin care professional is a good thing, not to mention a
relaxing treat for any mom on the go. In addition, working with a company
that can manufacture cosmetics specifically for your skin type is also a
good way to nurture yourself and your skin. Companies that are members of
The Handmade Toiletries Network (http://www.handmadetoiletries.com) can be
of assistance in this regard and often make wonderfully gentle handmade
soaps that are pleasant and safe to use on your face.

Last but not least, remember that our skin changes as much as the rest of
our bodies. Take care to establish a regimen, but also pay attention to your
skin so that you can respond appropriate to any changes and maximize your
healthy glow!
Good luck!

Donna Maria

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Question: Help, me hair is falling out!

Dear Donna Maria,

My hair has been falling out more than usual and it is dry. I color my hair, I have thick hair but recently I have noticed it is thinning and kind of frizzy. Please help. Thank you so much in advance.

Letty

DONNA MARIA ANSWERS:

Hi Letty:

There are a variety of things that can be affecting this seemingly new change in the way your hair is behaving. Among the possible culprits are change in diet, change in or taking of new prescription drugs, change in cosmetic products used on the hair, pregnancy, change in routine (especially if it includes increased air travel), increased exposure to sun or wind, change of seasons and just plain old aging. It could also be that your hair has developed a sensitivity to the color you are using. As you know, our bodies and all of their parts change for all of these reasons and more!

The best thing to do is closely examine your lifestyle starting with the above short list and see if you can notice any marked differences in lifestyle that might be contributing to the change. Increased air travel may contribute to your frizzies. When I was pregnant, the texture of my hair changed for the better so if you're pregnant, I suppose it's possible that it could change for the worse depending on any changes in diet and/or drugs. You might also give you hair a rest from the colorant you are using or substitute a natural colorant, like henna.

Some herbs that are said to increase blood flow to the scalp and therefore bestow positive effects on the hair, are horsetail, coltsfoot and nettles.

You can doctor up your favorite conditioner using these remedies by making a strong tea using those herbs and adding the tea to your conditioner. Mix well and apply to hair as usual. To make the tea, just put a handful of each of the herbs into a large bowl of boiling water (about 2 cups). Steep the herbs for about 15 minutes, then strain out the herbs using a fine strainer or cheese cloth. In a plastic cup, add the liquid tea to some of your conditioner and mix well before using to condition your hair. Allow the conditioner to stay on your hair for at least 10 minutes, then rinse well.

Finally, if your hair is frizzy, try putting a light application of vegetable oil on the ends. Olive oil would work wonderfully. Comb it through before washing your hair. For a hot oil treatment, use warm oil and sit under a dryer for about 10 minutes before washing your hair.

Of course, thinning hair can sometimes be a symptom of a more serious
ailment so be sure to consult a qualified health care practitioner who can
advise you more thoroughly about this issue.

I hope this information is helpful to you, and good luck!

Donna Maria

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