Kristie T’s Home Business Blog Fun, mom-geared work-at-home tips and advice on making money on the net.

Want to know how to keep customers? Grace Keohohou Lee, of the Direct Selling Women’s Alliance offers these tips for “Going the Extra Mile” with Customer Service in the bestselling book, More Build it Big: 101 Insider Secrets from Top Direct Sellers.

- Remember someone’s name and use it frequently
- Remember what someone has purchased
- Learn your customers likes and dislikes
- Send them thank you notes
- Contact your customers regularly
- Put their needs high on your priority list
- Inform customers of specials and sales
- Be available to meet her needs
- Follow up when you say you will
- Remember facts about their family or hobbies
- Be organized and thorough
- Be a friend
- Return customer calls promptly
- Demonstrate you want to fulfill their customer needs

By going the extra mile, we can show customers we care. Those bonds will create lifelong loyal customers and a steady stream of income.

Thanks for the tips Grace! Do you have any neat tips for showing customers you care and giving excellent customer service? Share your customer service tips here!