They put the “S” in Service!
I recently switched my landline service over to Cingular. For 1 low monthly bill, I get 2 cell phones: one rings with my main business line, the other I use as my cell phone.
Last month I saved a huge chunk of money with that approach. Well, this month I apparently got carried away with my minutes usage. I had a whopping 2,420 minutes and only a 1500 minute plan. And with the overover fees, I was facing a $466.69 bill. I was not a happy camper.
So today I called Cingular to up my minutes to the 3000 minute per monthphone plan. You know what they did? They offered to grandfather my new plan for my cell phone minutes used last month and gave me a $303 credit. WOW! That is service if I ever heard of it. They won a customer for life that’s for sure. I told they customer service lady she was going to make me cry. I was completely overwhelmed with joy about the kind offer to credit my bill.
When’s the last time a company gave you jaw dropping WOW customer service< .tag> that blew you away? Share your outstanding customer service stories here.
Technorati Tags: Cingular, phone plan, cell phone, customer service< .tag> that blew you away?